Computer/burner Problem

For Computer wiz' and people trained in the technical side of computers, or programmers: I recently been having problems with my pc, with the follwoing issues; CD Burner not getting registered, DVD Burner not getting registered, "My Computer" takes a lot of time to come, when I insert a CD or DVD in, in "My Computer," the CD doesn't come on/name, doesn't appear; I can't seem to burn anymore with my softwares; I can't install Nero (latest version (that came with my DVD Burner)), and When ever i run: Windows Defender it continues to run but it stops searching in various dll parts, like today it stopped at "dsprov.dll" < what is that? used for?

And in all because of these problems my pc; DOESN'T automatically shut down anymore, it DOESN'T restart anymore automatically, and when/everytime i try to shut down this message appears before it logs off: "INCD GUI MAINFRAME and a bunch of numbers and letters beside it;" the pc tries to turn that off but DOESN'T, another one is something named "dialog" which also is tried to turn off; but DOESN'T so i have to click the "End Now" all the time when those pop up. And one more thing at the Windows Task Manager i try and shut this off manually "INCDsrv.eve" even with the warning but just DOESN'T.

Could someone help me with each individual problem first? I am not able to reformat my pc (i think i can't), if i do the pc won't work; why i think that: because when ever the pc normally boots up it has an error then says "Booting from C: drive". then comes normally. but the other problems above still remain.

Try deleting "dsprov.dll" manually. It will come back, because its a system dll that your computer requires so don't worry about it. Delete it right before you try to execute whatever your trying to do.

QUOTE (alchemist11 @ Sep 14 2006, 06:35 PM) I am not able to reformat my pc (i think i can't), if i do the pc won't work; why i think that: because when ever the pc normally boots up it has an error then says "Booting from C: drive". then comes normally. but the other problems above still remain.
Booting from the C drive is totally normal. That is what it is doing, booting from the C drive where your windows lives.

This kind of problem seems either virus induced or a bad coruptions of the DLL. There might be a few things to patch it up, but it would be rather long, complex and simply a "band aid solution". In other words, you will still have problems. in the near future.

Clean install is the way to go.

QUOTE (Kit-Tsukasa @ Sep 14 2006, 04:40 PM) Try deleting "dsprov.dll" manually. It will come back, because its a system dll that your computer requires so don't worry about it. Delete it right before you try to execute whatever your trying to do.
unfortuately i had an incident with one dll and because i got rid off it it never came back and i had to download one of the internet. so deleteing it is not an option for me; plus my specs for my pc is here: so check this when decideing things:


My Specs


QUOTE (Bold @ Sep 14 2006, 04:51 PM) Clean install is the way to go.
what do you mean? reboot the enitre pc and start again? is that what you mean?

one reason i can't boot/reformat my pc now that i understand that i can; is because i have 9.53 GB of Eureka Seven vids that i am trying to get onto CD's or DVD's or some sort of place so that i can reformat. Currently i have copied one vid to my PSP (in avi format) and gonna see it still works on another pc, so that i then can burn it.

QUOTE (Kit-Tsukasa @ Sep 14 2006, 06:40 PM)Try deleting "dsprov.dll" manually. It will come back, because its a system dll that your computer requires so don't worry about it. First of all NEVER DELETE A DLL UNLESS YOU KNOW EXACTLY WHAT IT DOES AND YOU ARE SURE IT SHOULD BE DELETED! Sorry for the capital letters, but deleting any dll is the best way to totally mess up your system. Those files are not magical! They are actually rather complex and use one another.


QUOTE (alchemist11 @ Sep 14 2006, 06:54 PM)QUOTE (Bold @ Sep 14 2006 @ 04:51 PM) Clean install is the way to go.
what do you mean? reboot the enitre pc and start again? is that what you mean? Clean install means format the PC and re-install windows from scratch. Of course don't forget to backup any data you don't want to loose first.

QUOTE (Bold @ Sep 14 2006, 08:43 PM) what do you mean? reboot the enitre pc and start again? is that what you mean?[/QUOTE] Clean install means format the PC and re-install windows from scratch. Of course don't forget to backup any data you don't want to loose first.
That's what he's trying to do actually. He's trying to burn 9.53 GBs of Eureka 7 onto DVDs, but his burner program is not working. If he were to format his computer and re-install Windows from scratch, he would lose all of those episodes and would have to re-download all that. I think that is one of the last resorts at the moment. But we're kinda in a pickle at the moment as well. He currently can't burn DVDs and if he formats his computer, he loses all that data since he can't back it up.

@alchemist11: Do you, by any chance, have an external hard drive. If you do, temporarily store anything or as much as you can onto there and then follow Bold's instruction(s) from there.

Another way of going about this is by installing over the current installation. That way you don't lose anything on that drive, but the OS is shiny brand new, and this allow you to at least install your burning programs to get the stuff of the drive. Then once that is finished, you can wipe out the drive and start from scratch, and make a clean install as everyone has been telling you.

For a Windows XP install, just boot your system, and go to bios. Usually to get into bios, you hit a key (Usually F1, F2, Del, or another that should be shown at startup. Once in there make sure you don't change anything till you find what your looking for, which in this case is the boot order menu. Once there change it to boot off CD, then for second drive Floppy, then Hard Disk C. Now exit out and save the bios.

System will reboot, and you have to put in your copy of windows XP in the CD drive. When the option to boot off of cd comes up, hit any key, or whatever key it says.

Now windows xp setup should load, now would be the time to make sure you install any third party controller drivers, for say if you have a raid setup for your hard drives, or any other devices that are necessary to boot the system. If you have a dual-core processor, then make sure to hit F5 as well to select the ACPI MultiProcessor HAL. Scroll down to the proper one with the arrow keys. If you have a single core processor then skip this step.

Now continue install, and make sure you do not select repair. Eventually you will get to a screen detailing where you want to install it to. Install it to your C Partition. Make sure to say "no" if it says if you want to repair again.

Then follow the prompts and install drivers, and backup your stuff, then rinse, repeat, and alter the next time you install to wiping out the partition, and starting from scratch.

If you need more help just post again with progress.

QUOTE (destroyah @ Sep 14 2006, 08:13 PM) Another way of going about this is by installing over the current installation. That way you don't lose anything on that drive, but the OS is shiny brand new, and this allow you to at least install your burning programs to get the stuff of the drive. Then once that is finished, you can wipe out the drive and start from scratch, and make a clean install as everyone has been telling you.

For a Windows XP install, just boot your system, and go to bios. Usually to get into bios, you hit a key (Usually F1, F2, Del, or another that should be shown at startup. Once in there make sure you don't change anything till you find what your looking for, which in this case is the boot order menu. Once there change it to boot off CD, then for second drive Floppy, then Hard Disk C. Now exit out and save the bios.

System will reboot, and you have to put in your copy of windows XP in the CD drive. When the option to boot off of cd comes up, hit any key, or whatever key it says.

Now windows xp setup should load, now would be the time to make sure you install any third party controller drivers, for say if you have a raid setup for your hard drives, or any other devices that are necessary to boot the system. If you have a dual-core processor, then make sure to hit F5 as well to select the ACPI MultiProcessor HAL. Scroll down to the proper one with the arrow keys. If you have a single core processor then skip this step.

Now continue install, and make sure you do not select repair. Eventually you will get to a screen detailing where you want to install it to. Install it to your C Partition. Make sure to say "no" if it says if you want to repair again.

Then follow the prompts and install drivers, and backup your stuff, then rinse, repeat, and alter the next time you install to wiping out the partition, and starting from scratch.

If you need more help just post again with progress.
sorry but got late today and tired and didn't read all the things you said but will later; just wondering is everything you said trustworthy and sure i won't lose any data.

QUOTE (destroyah @ Sep 14 2006, 08:13 PM) Another way of going about this is by installing over the current installation. That way you don't lose anything on that drive, but the OS is shiny brand new, and this allow you to at least install your burning programs to get the stuff of the drive. Then once that is finished, you can wipe out the drive and start from scratch, and make a clean install as everyone has been telling you.
Dude, I don't know what XP you have, but I've installed XP at least 100 times, customers and mine alike. I haven't a single time where it does not format the partition you are installing on, whether quick format or full, it's a format. Which means erases all data links on partition. Now, if you do a quick format, you have a chance to recover data after reload with special programs, but only if the OS files didn't load over them. Quick formats only remove allocation table listings, so hard data is still on disk, making it possible to recover unless written over.

@alchemist11:
Is your harddrive in one partition only? I'm guessing it is only a single partition right now or else you wouldn't have a problem else the other partition is too small to store the anime. Note: Any load of XP, at least what I've done 100+ times, WILL Format the partition it is loading on to. So if E7 is on your OS partition, normally C: drive, then reloading directly over will format off your files.

If you can ever backup your files, when you format and reload next time, set up your C: partition for ~16-20gb (considering you have a 40Gb HD) and leave the rest of it for D: drive, where you can safely store up to the remaining amount of gb in anime and other files on D: and safely reload your OS on C: whenever you feel the urge to. If you install a lot of programs/games, and have a bigger HD, may want to make C: a little larger unless you want to mess with installing programs on a separate partition.

I have 2 harddrives:
1x80Gb SATA HD, which is split into ~20Gb C: OperatingSystem, ~60Gb E: Programs/Games
1x300Gb IDE HD, which is a single partition drive D: Multimedia (where I keep my 300Gb of anime until burned to DVDs..and then fill up again )

I install most all programs and games on my E: drive so whenever I reinstall, I dont have to reinstall all my games, just the some that require it. I just relink the Game and Program shortcuts and I'm good to go. With this setup, I'm free to format any time I wish. Never loose a single episode or game, since I only ever have to reload the C: drive.

well, you could ask a friend of yours to burn a bootable linux distro to a CD, then you'd boot into linux (you wouldn't have to install anything, the OS would load straight from the CD), burn the data you want to keep, and then reinstall Windows without taking chances nor having regrets

this isn't an easy procedure, but it's not impossible either. so here's a couple of questions (let me know if you're not sure of the answers):
- how much RAM do you have?
- what's your windows installation's filesystem? FAT or NTFS?
- how many CD drives do you have?

if you're interested in this option, ask a friend to burn a Gnoppix distro to a CD, that'll be the first thing to do..

QUOTE (darkdog @ Sep 15 2006, 04:34 AM) well, you could ask a friend of yours to burn a bootable linux distro to a CD, then you'd boot into linux (you wouldn't have to install anything, the OS would load straight from the CD), burn the data you want to keep, and then reinstall Windows without taking chances nor having regrets

this isn't an easy procedure, but it's not impossible either. so here's a couple of questions (let me know if you're not sure of the answers):
- how much RAM do you have?
- what's your windows installation's filesystem? FAT or NTFS?
- how many CD drives do you have?

if you're interested in this option, ask a friend to burn a Gnoppix distro to a CD, that'll be the first thing to do..
my specs are provided refer to my previous 2nd post

i have NTFS

and i have to CD Drives; one CD-RW and ones DVD-RW

I've done this many times before, just make sure you don't delete the partition and you should be ok as far as your videos and other data is concerned. Your installed programs will not work when you do this, so you will have to re-install your burning program again to backup your stuff.

As I said before, this is to backup only. Once your done backing up stuff, then you will want to start from scatch, to clear the slag off the drive and re-install fresh to fix the problems.

A suggestion that I would give, is do yourself a favor and go out and buy a copy of Acronis True Image 9.1 I think. Has to be the newest version, so that when you re-install clean the final time, once everything is stable and all drivers are installed, burn a disk image so that you recover should disaster strike again.

If you need anymore help, just post again.

Also, in response to Soi,

As I said, when it comes up to the partition where you want to install the OS screen, just make sure that you do not delete the partition, and just install the OS over itself, so to speak, it leaves the partition intact; just re-installs the OS. If it helps, I got myself an OEM copy of Windows XP Professional SP2, so I think I know what I am saying, though if it isn't clear, then ask for clarification.

QUOTE (Soi @ Sep 15 2006, 08:21 AM) Dude, I don't know what XP you have, but I've installed XP at least 100 times, customers and mine alike. I haven't a single time where it does not format the partition you are installing on, whether quick format or full, it's a format. Which means erases all data links on partition. Now, if you do a quick format, you have a chance to recover data after reload with special programs, but only if the OS files didn't load over them. Quick formats only remove allocation table listings, so hard data is still on disk, making it possible to recover unless written over.

@alchemist11:
Is your harddrive in one partition only? I'm guessing it is only a single partition right now or else you wouldn't have a problem else the other partition is too small to store the anime. Note: Any load of XP, at least what I've done 100+ times, WILL Format the partition it is loading on to. So if E7 is on your OS partition, normally C: drive, then reloading directly over will format off your files.

If you can ever backup your files, when you format and reload next time, set up your C: partition for ~16-20gb (considering you have a 40Gb HD) and leave the rest of it for D: drive, where you can safely store up to the remaining amount of gb in anime and other files on D: and safely reload your OS on C: whenever you feel the urge to. If you install a lot of programs/games, and have a bigger HD, may want to make C: a little larger unless you want to mess with installing programs on a separate partition.

I have 2 harddrives:
1x80Gb SATA HD, which is split into ~20Gb C: OperatingSystem, ~60Gb E: Programs/Games
1x300Gb IDE HD, which is a single partition drive D: Multimedia (where I keep my 300Gb of anime until burned to DVDs..and then fill up again )

I install most all programs and games on my E: drive so whenever I reinstall, I dont have to reinstall all my games, just the some that require it. I just relink the Game and Program shortcuts and I'm good to go. With this setup, I'm free to format any time I wish. Never loose a single episode or game, since I only ever have to reload the C: drive.
i've installed XP a few dozen times, and i must say there is an option not to format the partition you're installing to (I thik it's called Leave the format unchanched or something like that - it's the last option alongside Format using the NTFS/FAT filesystem - quick/full) - it will warn that you might get two OS on the same partition if it has detected an OS already on the partition you're trying to install to

at one time my OS was acting up (couldn't even boot into it and Safe Mode was too much of a hastle) so i deceided to intall the OS over it (had some documents in My Documents that i didn't want lost) the other OS was replaced, but there where alot of files that were using space for nothing so i backed up what i had to back up and did a clean install of the system
now i use BartPE if my OS is acting up, i can do back-ups from it, format and reinstall

alchemist, if you have 2 drives you'll probably be fine.. if you manage to boot from the CDRW drive you won't have any problems backing up your data.

this is, in my opinion, the safest way to back up your data and reinstall windows.. as long as you figure out how to burn data to a DVD within the Linux distro, everything else will be standard procedure!

the problem is i can't seem to use neither CD/DVD drives cause there softwares don't install.

no problem, that's a Windows issue and you won't use Windows in the procedure.. as long as the BIOS recognizes the drives (if it doesn't, let us know) you'll be fine. linux is likely to recognize the drives easily!

QUOTE (destroyah @ Sep 15 2006, 02:42 PM) Also, in response to Soi,

As I said, when it comes up to the partition where you want to install the OS screen, just make sure that you do not delete the partition, and just install the OS over itself, so to speak, it leaves the partition intact; just re-installs the OS. If it helps, I got myself an OEM copy of Windows XP Professional SP2, so I think I know what I am saying, though if it isn't clear, then ask for clarification.
I've seen multiple OSs on a single partition before, but never had to load one myself.. I think I see where I'm often missing the option. Just didn't notice it before, when you do it so many times, you get the general button sequence down and not pay much attention after a while. Most all the times we have to format and split the HD for backup partitions, rarely do we not do so, so that's prob where I missed it, the once in a blue moon deals. Thnx for clearing this up.

thanks everone for there help and support; even though i didn't need much from this site; but still; i was just wondering if anyone knows where i could get the Cyberlink DVD burner software cause that the only one that works for my pc but unfortunately i had to use trial for a day then uninstall it after i used it since i don't want it to expire.

and to everyone esp Kit: i have cleared my pc with that software and burned the 9.53 GB of E7.

QUOTE (alchemist11 @ Sep 19 2006, 12:52 AM) i was just wondering if anyone knows where i could get the Cyberlink DVD burner software cause that the only one that works for my pc You can buy the full version on cyberlink's site
http://www.cyberlink.com/

urmm seems like your computer has a lot of problem. as Bold had suggested you should reformat your PC. however if you can't afford to loose all the data that can't be transferred, you can try repairing Windows. but i strongly recommend reformatting your computer (installing Windows from scratch) coz it'll definitely boost up your computer performace.

btw your problem with "INCD GUI MAINFRAME and a bunch of numbers and letters beside it" and "INCDsrv.eve" is most probably connected to Nero software. Maybe Nero is not compatible with your PC so you should try uninstalling Nero if you've installed it in your PC.